Norwegian Speaker Customer Advisor
Job in Athens - Greece
Posted by Talent Job International
Full Time position (Ref. #Talent Job International)
Listed on 2016-09-14
Salary: 20000 EUR Yearly
Job specializations:
- Customer Service: Bilingual Call Center, Customer Service Rep, Entry Level Customer Service
- Computer: Data Entry
Job Description & How to Apply Below:
You will be working for one of the best known, largest and most well respected multilingual Contact Centers worldwide; employing several thousand people around the globe, with offices in over 46 countries. The Contact Center handles more than 20,000 telephone based customer service projects every year on a global basis
Mission:
To receive telephone calls and handle questions or problems over the phone that focus on all aspects of customer experience in their program. To maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
The Job:
Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.
Provides basic to moderately complex support to the client’s customers on services, systems, and software, in some cases, using communication skills to direct customers to third parties or other locations for further support.
Tracks and follows cases to ensure that they closed in an efficient and timely manner.
Provides and maintain strong, professional relationship with all customers and shows empathy for customers at all times.
Follows Contact Centre procedures and ensure availability to take calls, adopting the call handling procedure and AUX code guidelines.
Provides feedback on a daily basis to the Team and Supervisors on new/emerging issues that have identified and work to proactively highlight areas that need to be improved.
Is positive and proactive and has a desire to positively improve quality.
Takes on board feedback and adapts skills accordingly.
Other duties as assigned.
Position Requirements:
High School, Less than 1 Year work experience
Prerequisites
Native standard or fluent Norwegian speakers or Swedish speakers with a good understanding of Norwegian
Fluent English
Good Knowledge of PC (hardware, software, internet)
Windows, Ms Office Suite, Skype, Windows Media Player, Windows Messenger
Excellent communication skills
Strong team spirit
Passion about customer services
Required Language Skills:
- Norwegian - Very good
- English - Good
Additional Information / Benefits
The Company Offers:
Multicultural Working environment
Competitive salary
Excellent relocation package (including flight ticket, taxi from the airport to the hotel, up to 2 weeks hotel accommodation)
Production Bonus
On-site canteen
Great Benefits & Discounts (health, Greek language courses, etc.)
Modern facilities and high technology devices and tools
Casual dress code!
Career Development Opportunities
Family Program (summer camp for children, school stationary campaigns, etc.)
In-House doctor and examination center
Employee Relations team to help new hires integrate in the Greek lifestyle and culture
Contact Information
Contact Name: Talent Job International
Preferred method of contact: E-mail via Apply Online Box (below when logged in)
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