Vacancy for Customer Service Manager, Nigeria

Customer Service Manager

Performance and specifications

Price: 200,000

Location: Surulere, Lagos

Ad details

Responsibilities:

Providing help and advice to customers using

your organisation's products or services;

Communicating courteously with customers by

telephone, email, letter and face to face;

Investigating and solving customers' problems,

which may be complex or long-standing

problems that have been passed on by

customer service assistants;

Handling customer complaints or any major

incidents, such as a security issue or a

customer being taken ill;

Issuing refunds or compensation to customers;

keeping accurate records of discussions or

correspondence with customers;

Analysing statistics or other data to determine

the level of customer service your organisation

is providing;

Producing written information for customers,

often involving use of computer packages/

software;

Writing reports analysing the customer service

that your organisation provides;

Developing feedback or complaints procedures

for customers to use;

improving customer service procedures, policies

and standards for your organisation or

department;

Meeting with other managers to discuss

possible improvements to customer service;

Being involved in staff recruitment and

appraisals;

Training staff to deliver a high standard of

customer service;

Leading or supervising a team of customer

service staff;

Learning about your organisation's products or

services and keeping up to date with changes;

Qualification:

HND or a good honours degree in any of the

following disciplines;

• Business studies;
• Consumer studies;
• Management studies;
• Marketing.

Experience: 2-3 years

Required Skills:

Excellent communication skills;

an ability to work well under pressure;

Organisational and planning skills to develop

customer services policies;

Good personal presentation, especially when

working with customers face to face;

A commitment to improve your own customer

service skills on an ongoing basis.

The ability to work well in teams;

Leadership skills and the ability to motivate and

develop staff;

A desire to help others work towards targets

and develop their skills;

confidence and a good business sense;

ability to set, meet and exceed targets;

A focused and self-motivated approach to

work;

Ability to manage change.

MODE OF APPLICATION:

Interested applicants should forward their CV to transystems.incorporationhr@gmail.com

OR

Comment CV in the Ad Box

NOTE: Only shortlisted candidates will be contacted.