Principal SIP Engineer - Englewood, Colorado, United States - Englewood
Position Title: Principal SIP Engineer - Englewood, Colorado, United States
Company: TELETECH
Country: USA
State: Colorado
State/City: Englewood
Publication Date: 18/09/2016
ID: 73535486
Principal SIP Engineer:
TeleTech is seeking a Principal SIP Engineer to join our IT team based at our HQ in Denver, CO. We’re a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.
Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 endpoints across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.
What you’ll be doing:
The Principal SIP Engineer responsible for the engineering of approximately 40,000 SIP stateful voice ports (with potential scalability to 100,000+ SIP ports) on latest Sonus SIP environment. This is a global environment which will integrate with multi-vendor ACD strategy. Provides technical mentor-ship of SIP engineers and SIP operations support team.
You will be responsible for:
Engineer, implement and testing new communication projects
Engineer and implement peering for both customer and carrier facing SIP networks
Engineer open architecture to support a multi-vendor and proprietary ACD integration strategy
Monitor and capacity manage the enterprise SIP infrastructure
Create and maintain documentation for all assigned SIP / VoIP network designs.
Present complex architecture to multiple levels within the organization from the executive level to highly technical professionals
Liaison with vendors and third party providers.
Desired Skills and Experience:
6+ years of experience working with SIP / VoIP engineering
In-depth knowledge and implementation skills of next generation communications such as SIP-VoIP/Digital Voice.
Expert knowledge of LAN/WAN systems, networks, and applications
Experienced interfacing with vendors for new technology development and collaboration
In-depth knowledge of VoIP; experience with Cisco and Avaya VoIP Products.
In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.
BA/BS degree or equivalent experience
What We Offer:
A fun, challenging and rewarding work environment
Performance equity, variable incentive bonus plan, 401K company match
Professional development and tuition reimbursement
Paid time off and leave of absence programs
Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking
Rich wellness program and activities along with wellness incentives
Above & beyond employee recognition programs
Access to local discounts to services and entertainment venues
Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series
TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.
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